1) General notes
These General Terms and Conditions ("Terms") are regulated by the Consumer Code (D. Lgs. n. 206/2005) and the rules on electronic commerce (D. Lgs. n. 70/2003).
The Customer ("Customer") is invited to read in accordance with the preferred mode the present General Conditions.
2) Condition of sale to the public
The Products and their prices presented in the Website constitute an offer to the public in accordance with the procedures set out in the General Conditions and in the Website. The conditions of this offer only apply to purchases made on the Website.
All prices include IVA / Monofase Sammarinese tax.
The delivery costs ("Delivery Costs") are charged to the customer has highlighted in the Purchase Order ("Purchase Order").
The prices of products are those shown on the website at the time of confirmation of the order, without any consideration of previous bids or any changes that might occur after.
Purchase Orders must be made online through the order process ("Procedure Order") on the Website.
In order to proceed to the conclusion of the Purchase Order the Customer must provide the requested personal details, needed to make the purchase.
The Client correctly concludes Procedure Order if the Website does not show any error message.
The Purchase Agreement will be concluded at the time of receipt of the Order by the site owner.
The receipt of the order will be acknowledged with an e-mail confirming the order ("Order Confirmation") to the email address supplied by the customer. Confirmation to summarize the Product purchased, its price (including delivery costs), the address for delivery, the order number ("Order Number") and the General Conditions of sale.
The Customer undertakes to verify the correctness of the personal details contained in the Order Confirmation and to notify within 24 (twenty four) hours any eventual changes. Any extra charges caused from personal details errors not promptly reported will be charged to the customer.
The Number of the Order, generated by the automated system and notified by email, will be used by the customer in all communications with the site owner.
In the case of the unavailability of certain products, the customer will be promptly notified.
5) Types of Delivery
Goods will be delivered using a delivery service ("Delivery Service") with specialized couriers ("Couriers"), exclusively in the areas specified in the "Shipping and delivery" section.
At the time of delivery the customer is required to be present to check that the packaging is intact and that the products received correspond to those in the Order. In case of visible defects, such as incorrect quantity and / or incorrect product, or broken packaging, the customer must report this on the delivery note and contact the website owner by e-mail no later than 7 (seven ) days from delivery.
6) Costs of Delivery
The delivery costs ("Delivery Costs") are charged to the customer and properly highlighted in the Order.
The customer can get information about the after-sales services, by accessing the "contact" section of the website or by e-mail.
8) Returns & Refunds
The right of return, as provided by law, is intended for the purchase of online articles on the website. The product has to be returned within 14 days, within which the customer must give notice by registered letter A/R to the address reported on the first page of the email.
The right of return is subject to the following conditions:
The law applies to single products purchased in their entirety;
the product/s purchased must be returned intact and in original packaging, complete in all its parts (including packaging and all accompanying documents);
delivery costs for returning the product are charged to the customer;
restitution is under the full responsibility of the customer.
If the right of return has been correctly completed, the website owner will refund the customer the full amount paid, inclusive of delivery costs, within thirty (30) calendar days of receipt of notice of return. The amount will be refunded after expenses for the Restitution of the Products, which will be borne by the customer.
a) Legal guarantee for the Consumer
The consumer, as defined in art. 3 of the Consumer Code ("Consumer Code" D. Lgs. n. 6 September 2005, n. 206), has the right to seek legal guarantee provided by the Consumer Code itself in Articles 128-132.
This warranty provides, also, that the consumer, under penalty of forfeiture, informs the website owner the possible lack of conformity encountered by the consumer in the product purchased within 2 (two) months from the discovery (Art. 132, Code of Consumption).
Following this communication, the consumer will be entitled to ask repair or replacement of the product, without prejudice to any other rights provided by law in favor of the consumer.
The legal warranty above is valid for a maximum period of 2 (two) years from the product delivery. After this period, the website owner will not be liable for conformity defects encountered by the consumer.
In the case of replacement or repair of the Product, the terms of the warranty on the product as a replacement, or resulting from repair, it is the same as the original product. Therefore, the total two-year legal warranty begins from the original product delivery.
Reference is made, in any case, for the discipline of the legal guarantee, the rules of the Consumer Code referred to in Articles 128 and following.
b) Legal Guarantee for Customers not Consumers
The customer is not consumer, as defined in art. 3 of the Consumer Code, has the right to seek legal warranty provided for in the Civil Code.
This warranty provides, also, that the Customer not Consumer, under penalty of forfeiture, communicate any lack of conformity found in the product purchased within 8 (eight) days of discovery.
The Legal guarantee above is valid for a maximum period of 12 (twelve) months from delivery of the Product. After this period, the website owner will not be held liable for lack of conformity identified by the Client Consumer.
For Warranty validity we recommend you to show the delivery document.
For any communication you can contact the website owner through a special e-mail box
Any disputes concerning the interpretation or execution of this contract shall be resolved exclusively by the appropriate court, without prejudice to the application of rules of the Consumer Code in the case of purchases by consumers.
Shipments and Payments
For orders over €50, shipping costs in the European Union are free.
For orders over €50, shipping costs to the countries of England, United Arab Emirates, Singapore, Australia, Thailand, Saudi Arabia, Bahrain are €15.
For orders over €50, shipping costs to the remaining non-EU countries are €10.
For orders under €50, a supplement of €6 is applied.
Cash on delivery service (valid only for shipments to Italy) the supplement is €5.
Delivery times are indicated directly on the product page.
In case of longer delay you will be contacted directly by e-mail to be informed and updated on the expected delivery date.
Dear customer, our online shop presents a great variety of glasses. The availability of products can also vary very quickly, for this reason the timing can range from a few hours (for goods already available in stock and payment by credit card or PayPal) to a few days (goods available and payment by bank transfer). In particular cases of goods not immediately available in the warehouse, the times may be longer than normal, in these cases, it will be agreed with the customer, based on the forecasts of arrival of the unavailable goods, whether or not to proceed with a partial evasion of the order, with a replacement of the model or with a possible refund. We always try to give the customer maximum transparency and flexibility to provide a good service!
If your order includes frames, sunglasses or ski goggles that are not available at the time of processing the order, we reserve the right to cancel the request by informing you of the lack of availability and any waiting times for the replenishment of the missing product. In case the product is no longer available or requires replenishment times that you are not willing to wait, the order will be considered void, if you have already made the prepayment, we will refund the entire amount paid.
Shipments to the European Union (outside Italy) are made by DPD courier.
Delivery times for European Union countries are 3/6 working days. (for islands: 10/15 working days by post office)
EXTRA EU shipments are made by postal service.
Delivery times for non-EU countries are 20/25 working days.
Delivery to BRT Fermo Point
Would you like to order at our online shop and you can't be at home?
No problem, order your sunglasses or eyeglasses with peace of mind and select the BRT Fermopoint collection point among the shipping methods. The collection points for your online purchases.
Through this service you can comfortably receive your parcel at one of the more than 3,800 BRT Fermopoints. Telephone shops, hardware stores, bars, cafes, stationeries, newsagents, tobacconists, shops, travel agencies and all activities in agreement with the BRT Fermopoint service adhere to this service. BRT Fermopoint is present throughout the Italian national territory and the available collection points are active in all cities and towns, so it will be very easy to find a congenial destination suitable for your daily schedules. Choose the collection point closest to your destination, and collect your package whenever you want, even on Saturday and Sunday (at the times and days indicated by the merchant).
How does the Fermopoint BRT Collection Point service work?
When confirming the order, select BRT Fermopoint from the various delivery options, enter city, postcode and address, you will see the list of businesses and shops that adhere to this service closest to the address you have inserted. When you select the destination store, you will see the address of where it is located and the opening hours, in this way it will be easier for you to decide and choose where to send your package. Cash on delivery is not allowed for this type of service.
- Credit cards: Visa, Mastercard, Maestro, American Express, PostePay, through the Paypal circuit
- Paypal from another Paypal account
- Advance bank transfer (only for Italy)
- Cash on delivery (cash payment on delivery directly to the Express Courier, only for Italy and for purchases up to 300.00 euros)